Reporting To: AVP – Products & Business Development

Location: Mumbai

About PSB Alliance Pvt. Ltd.

PSB Alliance Pvt. Ltd. is a company jointly promoted by Public Sector Banks to develop and manage

common digital banking platforms. The company offers innovative technology solutions to banks

across various business domains and is expanding its portfolio of digital products and services.

Job Purpose

The Senior Executive– Business Development & Operations will be responsible for supporting the day to-day operations and service delivery of PSB Alliance's digital products, including PATS (PSB Alliance

Asset Tracing Solution), ACOM (Agri Collateral Onboarding & Monitoring) and the upcoming Digital

Property Valuation Platform.

The role requires close coordination with member banks, technology partners, internal teams and

vendors to ensure timely service delivery, adherence to agreed TATs, issue resolution, billing support

and operational excellence. The position is best suited for a proactive individual who possesses strong

coordination skills, good knowledge of banking operations and is comfortable working extensively

on Microsoft Excel, PowerPoint and Word.

Key Responsibilities

Operations & Service Delivery

- Monitor daily service delivery across PATS, ACOM and other digital platforms.
- Track turnaround time (TAT) and ensure compliance with defined service levels.
- Follow up with technology vendors and service partners for timely execution of customer

requests.

- Coordinate with member banks for onboarding, operational support and issue resolution.
- Maintain service trackers and provide periodic operational updates to management.
- Escalate service delays and operational risks wherever required.

Bank & Vendor Coordination

- Act as the primary operational coordinator between PSB Alliance, banks and vendors.
- Respond to operational queries from banks and ensure timely closure.
- Coordinate meetings,



collect pending inputs and follow up on action items.
- Support implementation, pilot rollouts and product enhancements.
- Billing & MIS Management
- • Reconcile transaction volumes with vendors and banks for monthly billing.
- • Verify billing data and prepare reconciliation statements.
- • Coordinate invoice generation and payment follow-ups.
- • Prepare MIS reports, dashboards and operational summaries using Excel.
- • Maintain accurate operational records and documentation.
- Documentation & Administrative Support
- • Prepare presentations, MOMs, reports and business documents.
- • Maintain product documentation, trackers and operational records.
- • Support preparation of proposals, committee notes and management presentations.
- • Assist in coordinating meetings, reviews and customer interactions.
- Product & Business Support
- • Support the AVP in managing operational aspects of various products.
- • Coordinate with internal stakeholders during product implementation and enhancements.
- • Assist in collecting business requirements and tracking project milestones.
- • Provide operational support for new product launches and strategic initiatives.
- Desired Candidate Profile
- Experience
- • 3-5 years of experience in Product role, Business Development or Project Coordination.
- • Experience in BFSI, FinTech, IT services or technology-enabled operations will be preferred.
- Educational Qualification
- • Graduate in any discipline.
- • MBA/PGDM (Marketing, Finance or Operations) will be preferred.
- Required Skills
- • Basic understanding of banking products and banking operations.
- • Good understanding of technology platforms and digital service delivery.
- • Solid follow-up and coordination skills.
- • Excellent communication and interpersonal abilities.
- • Ability to interact professionally with banks and external vendor

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Work Location: In person

📌 Senior Executive – Business Development & Operations (India)
🏢 scymes services pvt
📍 India