Designation - Assistant Manager

Head – CRM & Operations

Key Responsibilities

- Handle post-sales customer relationship management.
- Coordinate with developers regarding bookings, documentation, agreements, payment updates, BBA, Developer Confirmation.
- Maintain accurate customer records in the CRM system.
- Track customer payments, outstanding dues, and follow-up schedules.
- Coordinate with internal departments such as Sales, Finance, Accounts, and Tech.
- Process booking forms, KYC documents, agreements, and payment receipts.
- Resolve customer queries and complaints in a timely and professional manner.
- Prepare daily, weekly, and monthly MIS/ Incentive reports
- Monitor project updates and communicate them to customers.
- Coordinate registration, possession, refunds, and transfer requests.
- Follow up with developers for brokerage invoices, payments, and reconciliation.
- Ensure compliance with company policies and documentation standards.




- Maintain excellent customer satisfaction and service quality.

Required Skills

- Strong verbal and written communication skills.
- Excellent customer handling and problem-solving abilities.
- Valuable knowledge of Microsoft Excel, Word, and CRM software.
- Ability to coordinate with multiple stakeholders.
- Strong organizational and time-management skills.
- Attention to detail and documentation accuracy.
- Ability to work under deadlines and manage multiple tasks.

Qualifications

- 2–5 years of experience in Customer Relationship Management, preferably in the real estate industry.

Pay: ₹27,000.00 - ₹31,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 CRM Executive- Real Estate (India)
🏢 SeedWill Consulting
📍 India