Tower Lead (Support & Operations) (India)

Tower Lead (Support & Operations) (India)

13 Aug
|
HCLTech
|
India

13 Aug

HCLTech

India

Sholinganallur, Tamil Nadu
Job Summary

L4 – Lead Security Architect / Senior Lead Engineer (Proofpoint & M365 Security)

Core Focus

Enterprise architecture, strategic consulting, major incident escalation, complex integrations, and security transformation leadership.

Key Responsibilities

Architect and lead enterprise-scale deployments of:
Proofpoint Email Protection
Targeted Attack Protection (TAP)
Proofpoint DLP
Microsoft Purview Information Protection & DLP
Exchange Online Security Solutions
Define and implement security roadmaps, governance frameworks, and data protection strategies for multiple customers.
Lead end-to-end integration of Proofpoint platforms within Microsoft 365 environments.

Design enterprise email security architecture including:
Exchange Online Protection (EOP)
Microsoft Defender for Office 365
Secure Mail Flow Architecture
Domain Protection (SPF, DKIM, DMARC)
Provide executive-level technical leadership for high-severity incidents and escalations.
Coordinate with Proofpoint, Microsoft, and third-party vendors for critical issue resolution.
Oversee platform optimization, performance tuning, operational maturity, and service improvements across multiple environments.
Deliver strategic consulting, governance assessments, security reviews, and executive briefings.




Drive innovation initiatives and evaluate emerging technologies in email security, data protection, and compliance.

Required Skills

Proofpoint

Advanced Proofpoint Architecture
Proofpoint Email Protection
TAP
DLP
Cloud Email Security
Multi-Tenant Managed Services

Microsoft 365 Security

Microsoft Purview Suite
Exchange Online Architecture
Exchange Online Protection (EOP)
Microsoft Defender for Office 365
Defender XDR
Entra ID Governance
Insider Risk Management
Information Protection Architecture
Compliance & Data Governance Strategy
Key Responsibilities
1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To promote positive customer satisfaction and develop recent initiatives/ frameworks to improve the same
5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     Â

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📌 Tower Lead (Support & Operations) (India)
🏢 HCLTech
📍 India

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