Customer Support Executive

Key Responsibilities

- Handle inbound and outbound calls, emails, and chats to address customer inquiries and concerns.
- Provide timely, accurate, and professional solutions to customer issues.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Understand and resolve customer complaints by clarifying issues, identifying solutions, and following up to ensure resolution.
- Keep records of customer interactions, feedback, and transactions in the system.
- Escalate complex queries to relevant departments and ensure timely follow-up.
- Assist customers with product/service information, and account-related queries.
- Collaborate with internal teams to improve customer experience and satisfaction.
- Meet performance targets including response time, resolution rate, and customer satisfaction scores.
- Continuously update knowledge of company products, services, and policies.
- Suggest improvements in processes and services based on customer feedback.

Required Skill Set

- Bachelor’s degree/Diploma in any field (preferred).




- Proven experience as a Customer Support Executive, Call Center Agent, or similar role is an advantage.
- Excellent communication skills (verbal and written) in English and regional languages.
- Strong problem-solving and interpersonal skills.
- Ability to remain calm and professional in stressful situations.
- Proficiency in MS Office, CRM systems, and ticketing tools.
- Ability to multitask, prioritize, and manage time effectively.

Customer-oriented mindset with solid attention to detail

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

- Provident Fund

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)

Language:

- Hindi (Preferred)
- English (Preferred)

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Make My House
📍 India