Job Description

- Conduct daily briefings for the Front Office team and ensure all important operational information, updates and instructions are effectively communicated.
- Lead, supervise and manage the Front Office team to ensure high standards of guest service and smooth day-to-day operations.
- Monitor staff performance and ensure that departmental procedures, service standards and hotel policies are consistently followed.
- Review and evaluate Front Office workflows, identify operational gaps and recommend improvements to enhance efficiency and guest satisfaction.
- Coordinate closely with the other departments on matters relating to guest services, room operations and overall hotel functioning.
- Handle guest concerns, complaints and service-related issues professionally and ensure timely resolution.
- Ensure proper recording, follow-up and documentation of all guest-related issues, requests and incidents.




- Monitor check-in and check-out procedures and ensure a seamless guest experience.
- Ensure accurate maintenance of Front Office records, reports and operational documentation.
- Ensure compliance with hotel policies, Front Office procedures, safety standards and applicable statutory requirements.
- Train, guide and motivate Front Office staff

Qualifications

- Degree in Hotel Management preferable
- Good reading, writing and oral proficiency in English language
- Minimum 2 years of relevant experience in a hospitality
- Good working knowledge of MS Excel, Word, & PowerPoint

Pay: ₹30,000.00 - ₹38,101.13 per month

Perks:

- Food provided
- Paid sick time

Work Location: In person

📌 Front Office Duty Manager (Pernem)
🏢 The Earth Maison Ocean
📍 Pernem