Lead System Engineer Verba & Teams

Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Advantages for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Lead System Engineer
Position: Lead System Engineer Verba & Teams
Experience: 8+ Years
Category: IT Infrastructure
Main location: Bangalore/Chennai
Position ID: J0726-1704
Employment Type: Full Time

Job Summary
Key Responsibilities
Primary – Verba Call Recording (Core Skill)
. Lead administration, configuration, and optimization of the Verba call recording platform.
.



Troubleshoot complex Verba issues involving:
. Drive upgrades, migrations, and patch deployments with minimal downtime.
. Maintain system compliance and support audit/regulatory requirements.
. Perform deep‑dive analysis and RCA for high‑severity Verba incidents.

Secondary – Microsoft Teams (Voice & Compliance)
. Support Teams call recording integrations and basic voice troubleshooting.
. Assist with Direct Routing, call flows, and policy configuration as related to recording.
. Coordinate with Teams engineering teams to ensure recording stability.
. Handle incident escalations when recording involves Teams endpoints.
Scripting & Automation:
. Build scripts (PowerShell/Python/Bash) to automate:
. Improve reliability and reduce manual effort through automation tools.
L3 Operational Leadership:
. Serve as the top escalation point for Verba and related recording issues.
. Collaborate closely with L1/L2 teams and provide technical guidance.
. Ensure SLAs, change management, and service continuity standards are met.
. Document processes, troubleshooting guides, and operational runbooks.
Required Skills & Experience:
. Strong hands‑on expertise with Verba/Verint Call Recording (core requirement).
. Solid understanding of VoIP fundamentals: SIP, RTP, RTCP.
. Experience supporting Microsoft Teams (basic–intermediate level is sufficient).
. Scripting knowledge in PowerShell and/or Python.
.



Familiarity with SBC environments (Oracle/AudioCodes preferred).
. Strong troubleshooting, analytical, and incident‑management skills.
Preferred Qualifications
. Experience in compliance driven industries (Finance/BFSI).
. Certifications related to Verba/Verint, Microsoft Teams, or SBCs.
. Exposure to monitoring tools (Splunk, Elastic, Azure Monitor).

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Lead System Engineer-Verba & Teams (India)
🏢 CGI
📍 India