Key Responsibilities

Handle inbound and outbound calls through an automated dialler system.

Conduct detailed financial assessments to understand each client's circumstances.

Advise clients on suitable debt solutions, including Individual Voluntary Arrangements (IVA), Debt Management Plans (DMP), Bankruptcy, Trust Deeds, and other available options.

Determine eligibility based on qualification criteria, affordability, and regulatory guidelines.

Explain debt solutions clearly, ensuring clients understand the features, benefits, and implications of each option.

Build trust and maintain a professional, empathetic approach throughout every interaction.

Accurately capture and update customer information in the CRM system.

Achieve individual and team performance targets while maintaining high standards of compliance and customer service.

Ensure all conversations adhere to company policies, quality standards, and UK regulatory requirements.

Desired Skills

Excellent verbal communication and active listening skills.

Strong customer service and objection-handling abilities.





Ability to assess financial situations and provide appropriate guidance.

Good problem-solving and decision-making skills.

Comfortable working in a target-driven, fast-paced environment.

Proficiency in CRM systems and basic computer applications.

Qualified, empathetic, and customer-centric approach.

Preferred Experience

Experience in UK Debt Advisory, Financial Services, Contact Centre, or BPO voice processes is preferred.

Knowledge of UK debt solutions such as IVA, DMP, Bankruptcy, Trust Deeds, and related financial products is an advantage.

Freshers with excellent communication skills and a willingness to learn may also be considered.

Job Types: Permanent, Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

- Provident Fund

Ability to commute/relocate:

- Shiliguri, West Bengal (Shiliguri, Darjeeling District): Reliably commute or planning to relocate before starting work (Required)

Experience:

- total work: 1 year (Required)

Language:

- English (Required)

Work Location: In person

📌 BPO Executive-English (India)
🏢 DigiInd
📍 India