Department: Customer Service
Designation: Customer Service Executive
Industry: Logistics / Freight Forwarding
Location: Bangalore

Job Summary

We are looking for a Customer Service Executive to manage customer communication and coordinate shipment-related activities. The role involves handling customer queries, providing shipment updates, coordinating with internal operations teams, and ensuring smooth and timely movement of shipments while maintaining a high level of customer satisfaction.

Key Responsibilities

- Handle customer service activities and act as the primary point of contact for shipment-related queries.
- Coordinate with customers regarding shipment bookings, pickup, delivery, transit status, and shipment updates.
- Track shipments and provide timely updates to customers on the status and movement of their consignments.
- Coordinate with Operations, Documentation, Sales, Transporters, and other internal teams to ensure smooth shipment execution.
- Follow up on shipment schedules, pickup arrangements, delivery status, and delays.
- Address customer complaints, queries, and service-related issues and ensure timely resolution.
- Maintain regular communication with customers regarding shipment progress and operational updates.
- Coordinate with relevant teams in case of shipment delays, delivery issues, missing documents,



or other operational concerns.
- Ensure accurate and timely updating of shipment details in the relevant systems or records.
- Maintain proper records of customer communications, shipment status, complaints, and follow-ups.
- Escalate critical customer or shipment-related issues to the reporting manager and ensure proper follow-up until closure.
- Support the team in maintaining strong customer relationships and improving overall service quality.

Required Skills & Competencies

- Valuable communication and interpersonal skills.
- Strong customer-handling and problem-solving skills.
- Good coordination and follow-up abilities.
- Basic understanding of logistics, freight forwarding, and shipment processes.
- Good knowledge of MS Office, particularly Excel and Outlook.
- Ability to handle customer complaints professionally and efficiently.

Qualification & Experience

- Qualification: Any Graduate / Bachelor's Degree.
- Experience: 2–3 years of experience in Customer Service, Logistics, Freight Forwarding, Shipping, or a related field preferred.
- Freshers with good communication and coordination skills may also be considered.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Executive (India)
🏢 Worldtron Logistics International Private
📍 India