Job Summary

We are looking for a friendly, professional and patient-focused Telecaller to manage patient calls, appointments and queries. The role involves communicating with patients over the phone, scheduling consultations and procedures, explaining treatments, coordinating appointments and ensuring a smooth patient experience.

Key Responsibilities

- Answer incoming calls and handle patient queries professionally.
- Book appointments for consultations and procedures based on availability and appointment requirements.
- Explain procedures, appointment requirements and basic pre/post-procedure information to patients.
- Confirm appointments and timings with patients through calls.
- Follow up on future, tentative and pending appointments.
- Reschedule or modify appointments when required.
- Make reminder and follow-up calls to patients.
- Coordinate appointment changes with doctors and the clinic team.
- Maintain accurate appointment and follow-up records.




- Escalate medical or clinical queries to the appropriate doctor/clinical team.
- Ensure a positive and skilled patient experience at every interaction.

Requirements

- Excellent communication skills in English and Tamil; Hindi is an advantage.
- Pleasant, confident and empathetic telephone manner.
- Good organisational and multitasking skills.
- Basic computer skills and ability to use appointment management software.
- Prior experience in telecalling, patient coordination, reception or healthcare is preferred.

Ideal Candidate: Friendly, articulate, patient, responsible and service-oriented, with excellent communication and interpersonal skills.

Job Type: Full-time

Pay: ₹18,000.00 - ₹28,000.00 per month

Experience:

- Clinic/Hospital: 1 year (Preferred)

Work Location: In person

📌 Telecaller for a Dermatology Clinic (India)
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