Job Description: Infrastructure Engineer

​Job Title: Infrastructure Engineer

Department: IT

Experience Required: 1 – 2 Years

Location: Jaipur

Employment Type: Full-Time, Permanent

Open Positions: 1

CTC Range: Up to ₹6.5 LPA

Notice Period: Immediate Joiners

​Role Overview

​We are looking for a proactive and technically competent Infrastructure Engineer (1–2 years of experience) to join our IT operations in Jaipur. The ideal candidate will be responsible for providing end-user IT support, managing Windows environments, performing Microsoft 365 administration, maintaining basic network connectivity, and handling initial infrastructure setup and troubleshooting.

​Key Responsibilities​End-User & Desktop Support

- ​Diagnose and resolve hardware, software, operating system, and application-related issues.
- ​Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripherals.
- ​Conduct system health checks and preventive maintenance.

​Microsoft 365 & Cloud Administration

- ​Provision, modify, and manage Microsoft 365 user accounts, licenses, and groups.
- ​Support M365 services including Exchange Online, Microsoft Teams, OneDrive for Business, and basic SharePoint Online.
- ​Handle Outlook configuration, mailbox synchronization, shared mailboxes, and distribution lists.

​Systems & User Administration

- ​Install, configure, and maintain Windows 10 and Windows 11 operating systems.
- ​Manage user accounts, password resets, and access permissions in Active Directory and Microsoft Entra ID.
- ​Assist with user onboarding, offboarding, and IT asset deployment.

​Basic Networking & Infrastructure Support

- ​Troubleshoot LAN, Wi-Fi, VPN, and general internet connectivity issues.
- ​Verify TCP/IP configurations,



DNS, DHCP, and default gateway settings.
- ​Escalate advanced network or server-level incidents to senior engineering teams.

​Helpdesk & Ticket Management

- ​Log, track, and resolve user incidents via standard ticketing platforms (e.g., ServiceNow, Freshservice, Jira, ManageEngine) within SLA guidelines.
- ​Maintain complete documentation, SOPs, and knowledge base articles.
- ​Manage and maintain accurate IT asset inventory.

​Technical & Soft Skill Requirements​Required Technical Skills

- ​Operating Systems: Windows 10, Windows 11.
- ​Directory Services & Identity: Active Directory, Microsoft Entra ID (Basic).
- ​Cloud & Productivity: Microsoft 365 Suite, Exchange Online, MS Teams, OneDrive, SharePoint Online (Basic).
- ​Hardware & Maintenance: Laptop/Desktop disassembly, RAM/SSD upgrades, peripheral setup, endpoint antivirus deployment.
- ​Networking Concepts: TCP/IP, DNS, DHCP, Wi-Fi configuration, VPN setup.
- ​Remote & Ticketing Tools: TeamViewer, AnyDesk, Quick Assist, and standard ITSM ticketing systems.

​Required Soft Skills

- ​Strong communication and customer-handling abilities.
- ​Excellent analytical and troubleshooting mindset.
- ​Ability to prioritize multiple support tickets under SLA constraints.
- ​Self-motivated with a robust willingness to learn and adapt.

​Educational Qualification & Experience

- ​Education: Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.
- ​Experience: 1–2 years of hands-on experience in IT Support, Helpdesk, or Infrastructure Support.
- ​Preferred Certifications (Plus): Microsoft 365 Fundamentals (MS-900), CompTIA A+, or CompTIA Network+.

Pay: ₹550,000.00 - ₹650,000.00 per year

Work Location: In person

📌 Infrastructure Engineer (India)
🏢 Eventrics Multi Tasking Solutions
📍 India