Job Description – Front Office Associate

Company: Pushpam Resorts
Department: Front Office
Location: Karjat
Position: Front Office Associate
Experience: 0–2 Years
Employment Type: Full-Time
Freshers: Can Apply

Job Summary

We are looking for a professional, guest-focused, and enthusiastic Front Office Associate to join our team at Pushpam Resorts, Karjat. The candidate will be responsible for handling front desk operations, assisting guests, coordinating with other departments, and ensuring a smooth and pleasant guest experience.

Key Responsibilities

- Handle guest check-in and check-out procedures efficiently and professionally.
- Welcome guests and provide assistance throughout their stay.
- Handle guest queries, requests, and complaints in a polite and timely manner.
- Coordinate with Housekeeping, Reservations, Food & Beverage, and other departments for smooth operations.
- Manage incoming calls, emails, and front desk communications.
- Assist with billing, payments, and basic financial transactions.
- Maintain accurate guest records and ensure proper documentation.
- Conduct proper shift handovers and communicate significant information to the next shift.
- Assist with VIP arrivals, group check-ins, and special guest requirements.




- Maintain professional front office standards and ensure excellent guest service.
- Follow hotel policies, procedures, and safety standards.
- Be willing to work rotational and night shifts as required.

Qualification

- Graduate / Diploma / Degree in Hotel Management or Hospitality preferred.
- Freshers are welcome to apply.
- Candidates with 0–2 years of relevant experience will be considered.

Required Skills

- Positive verbal and written communication skills.
- Pleasant and professional personality.
- Positive attitude and guest-oriented approach.
- Basic computer and front office software knowledge.
- Positive interpersonal and coordination skills.
- Ability to handle guest concerns professionally.
- Ability to work effectively in a team.
- Flexibility to work rotational and night shifts.

Candidate Profile

The ideal candidate should be well-groomed, confident, courteous, responsible, and passionate about hospitality and guest service.

How to Apply

Interested candidates can send their updated CV to:

Email: [email protected]

Join Pushpam Resorts and build your career in hospitality.

Pay: ₹15,000.00 - ₹16,000.00 per month

Benefits:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Associate (Karjat)
🏢 Pushpam Sanskruti
📍 Karjat