Job Description – Inbound Customer Support Executive

Job Title: Inbound Customer Support Executive
Location: Coimbatore, Tamil Nadu
Experience: Freshers to 3 Years
Employment Type: Full-Time
Work Mode: On-Site

Job Summary

We are looking for a customer-focused Inbound Customer Support Executive to join our team. The candidate will be responsible for handling incoming customer calls, resolving queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

- Handle inbound customer calls and assist customers with their queries and requests.
- Understand customer concerns and provide appropriate solutions.
- Maintain a professional and courteous communication style.
- Record customer interactions and update relevant information in the system.
- Follow company processes and service standards.
- Escalate complex issues to the appropriate team when required.
- Maintain customer satisfaction and ensure timely resolution of queries.




- Achieve assigned quality and productivity targets.

Requirements

- Positive verbal communication skills in Telugu.
- Knowledge of Hindi / Telugu will be an added advantage, depending on the process.
- Basic computer knowledge and familiarity with MS Office.
- Good listening and customer-handling skills.
- Ability to work effectively in a team environment.
- Freshers and candidates with relevant customer support/BPO experience can apply.

Preferred Candidate Profile

- Customer-oriented and professional in approach.
- Good communication and interpersonal skills.
- Willingness to learn and adapt to company processes.
- Immediate joiners are preferred.

Interested candidates can apply with their updated resume.

Further Details:

Contact: +91-XXXXXXXXXX

Pay: ₹377,110.43 - ₹1,700,659.17 per year

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Success Executive (India)
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