The Customer Success Executive will be responsible for ensuring a smooth learning experience for students by coordinating schedules, communicating with parents and mentors, and supporting the day-to-day execution of the learner journey.
Key Responsibilities
● Serve as the primary point of contact for parents regarding schedules and class-related queries.
● Schedule sessions in the LMS and Outlook as per mentor and parent availability.
● Coordinate with mentors for reschedules, attendance, and session updates.
● Ensure students receive timely onboarding communication and LMS access.
● Share schedules, reminders, and session updates with parents.
● Handle rescheduling requests within the defined SLA.
● Follow up with mentors for attendance, session notes, and portfolio updates.
● Maintain accurate student records in the LMS.
● Escalate learner concerns, scheduling conflicts, and operational issues to the Customer Success Head.
● Support parent feedback collection and course completion activities.
Skills Required
● Good communication skills (English)
● Solid coordination and follow-up skills
● Customer-centric approach
● Good organizational and time management skills
● Basic knowledge of MS Excel, Google Sheets, Outlook, and LMS/CRM systems
Qualification
● Graduate in any discipline
● 0 - 4 years of experience in Customer Support, Customer Success, Operations, or EdTech (preferred)
Pay: ₹500,000.00 - ₹800,000.00 per year
Work Location: In person
📌 Customer Success Executive (Dadar)
🏢 The Innovation Story
📍 Dadar
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.