1. To maintain/ensure the accuracy in admission & allotment of bed

2. Fixing up of appointments - Help for appointment scheduling

3. Handling enquiries and guiding them duly - To be courteous while dealing with patients and bystanders and to ensure that all customers are attended promptly and ensure the highest care constantly

4. Handling of complaints: - Minimize the customer complaints by ensuring highest level of Customer care.

5. Handling revisits patients and re-scheduling of the appointments.

6. Receiving and connecting calls and giving necessary information regarding facilities of the hospital.

7. Clear the doubts give information about the tests procedures to customer.

8. To undertake any other tasks or responsibilities assigned by the superiors from time to time

9. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette

10. Registers current patients and updates existing patient demographics by collecting detailed patient information.

11. Patient Data collection, obtaining and entering new patient demographics and other details in software,



maintaining the Hospital Management System properly and maintain the ECHS patient’s record properly.

12. Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff

13. Responds to inquiries by patients, prospective patients, and visitors in a courteous manner

14. Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment

15. Protects patient confidentiality.

16. Reviewing all forms for accuracy and completion as per policies prior to accepting of ECHS

17. To be presentable at all times and ensure grooming standards are maintained

18. To register and make the billing of ECHS Inpatient & discharge patients billing.

19. To ensure and check the all PTCA/ Stent/ Implant/ Procedure/ Pharmacy billing and confirm

To ensure and provide the medical certificate to all required ECHS patients.

Pay: ₹10,707.34 - ₹15,000.00 per month

Benefits:

- Paid sick time

Work Location: In person

📌 Back Office Executive (Jamshedpur)
🏢 Meditrina Hospital
📍 Jamshedpur