We are looking for a Patient Experience Executive to join our healthcare team. The candidate will be responsible for ensuring a positive patient journey, addressing patient concerns, and coordinating with various departments to improve overall patient satisfaction.
Key Responsibilities
- Handle patient and attendant queries, concerns, and feedback professionally.
- Ensure a smooth and positive patient experience throughout the hospital journey.
- Coordinate with clinical and non-clinical departments for timely resolution of issues.
- Collect and analyze patient feedback and satisfaction reports.
- Maintain records of complaints, feedback, and resolutions.
- Conduct patient rounds and identify areas requiring improvement.
- Escalate critical complaints to the concerned HOD/management.
- Support initiatives aimed at improving patient satisfaction and service quality.
- Ensure professional communication and courteous behavior with patients and attendants.
Requirements:
- Graduate in any discipline; healthcare/hospital management qualification preferred.
- Prior experience in Patient Experience, Front Office, Customer Service, or Hospital Operations will be an advantage.
- Excellent communication and interpersonal skills.
- Valuable problem-solving and coordination abilities.
- Patient-centric approach with a professional attitude.