Job Title - Client Servicing Manager / Client Relationship Manager
Company Eleque Infra - Eleque Infra is seeking a proactive and customer-focused Client Servicing Manager / Client Relationship Manager to manage client relationships, ensure seamless communication between clients and internal teams, and deliver exceptional service throughout the project lifecycle. The ideal candidate will possess strong communication, coordination, and problemsolving skills, with the ability to build long-term client relationships while ensuring timely project execution and customer satisfaction.
Key Responsibilities
- Serve as the primary point of contact for assigned clients and maintain strong professional relationships.
- Understand client requirements and communicate them effectively to project, operations, sales, and design teams.
- Coordinate project timelines and monitor progress to ensure timely delivery.
- Respond promptly to client inquiries, concerns, and feedback with effective solutions.
- Conduct regular client meetings and provide project updates.
- Prepare presentations, proposals, reports, quotations, and meeting minutes.
- Collaborate with cross-functional teams to ensure client expectations are met.
- Monitor project milestones and proactively identify and resolve potential issues.
- Maintain accurate records of client communications, project updates, and documentation.
- Identify opportunities for upselling and cross-selling company services.
- Ensure high levels of client satisfaction and contribute to long-term client retention.
- Support business development initiatives by strengthening existing client relationships. Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Customer-focused approach with a solution-oriented mindset.
- Excellent organizational and time management skills.
- Solid problem-solving and conflict resolution abilities.
- Ability to multitask and work under tight deadlines.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Experience with CRM software is an advantage.
- Strong presentation and reporting skills.
- Ability to work collaboratively with cross-functional teams. Key Performance Indicators (KPIs)
- Client satisfaction and retention.
- On-time project delivery.
- Response time to client queries.
- Quality of communication and issue resolution.
- Repeat business and client referrals.
- Achievement of client service and revenue targets.
Why Join Eleque Infra?
- Opportunity to work on dynamic infrastructure projects.
- Collaborative and growth-oriented work environment.
- Career development and learning opportunities.
- Competitive compensation and performance-based incentives.
- Opportunity to build long-term client relationships and contribute to business growth.
Pay: ₹40,000.00 - ₹60,000.00 per month
Application Question(s):
- How many years of experience you have in Real Estate Industry?
- What is your Current in hand salary?