- Key Responsibilities
- Process orders efficiently from various channels and mediums
- Manage customer support and invoicing with a deep understanding of contracts and agreements
- Oversee order flow resolve holds handle invoicing and manage disputes effectively
- Utilize knowledge in Deal Management and Contract Setup to ensure accurate and timely order processing
- Handle escalations with professionalism ensuring timely and effective resolution of complex issues
- Communicate clearly with internal and external stakeholders and manage customer complaints queries across different platforms
- Train and mentor team members as needed
- Adapt to working in a 24 7 environment with adaptable shift options
- 100 work from office
📌 Senior Process Executive (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru
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