- Act as the first level of support (L1) for user queries and incidents.
- Handle tickets and respond back to customer queries and provide accurate information or troubleshooting steps over tickets.
- Log all incidents, service requests, and interactions in the ticket management system.
- Provide initial diagnosis for common IT issues related to:
Login/credential issues
Email or application access
Network or connectivity problems
Software-related concerns
- Ensure timely escalation of complex issues to relevant technical teams or stakeholders.
- Coordinate with internal teams and government department representatives for issue resolution.
- Track open tickets and ensure closure within defined SLAs and performance metrics.
Pay: ₹19,000.00 - ₹21,000.00 per month
Education:
- Bachelor's (Required)
Work Location: In person
📌 Desktop Support Engineer (Madurai)
🏢 Acute Informatics
📍 Madurai
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