Company:Hex Wireless Private LimitedPosition: Asst VP – Product Support & Delivery.Location:Vadodara, GujaratEmployment Type:Full-TimeExperience:5–7 YearsSalary:₹11–13 LPA, based on experience and qualificationsRole SummaryHex Wireless is looking for aresults-driven Assistant Vice President – Product Support & Deliveryto lead the overall product support, customer deployment, and technical delivery operations for ourWhite-Label A2P SMSC/CPaaS platformacross cloud and on-premise environments.The ideal candidate will be responsible for ensuring high-quality customer support, successful deployments, timely resolution of production issues, and continuous improvement of support and delivery processes.Key ResponsibilitiesOwn end-to-endL1/L2/L3 product supportand customer escalations.Lead customerdeployment, configuration, upgrades, and go-live activities .Coordinate withEngineering, DevOps, and Customer Successteams to resolve complex technical issues.DriveSLA compliance, incident management, RCA, and production issue resolution .Establish and continuously improvesupport processes, SOPs, documentation, and knowledge bases .Lead, mentor, and develop theProduct Support & Delivery team .Ensure smoothtechnical onboardingand provide an excellent ongoing customer experience.Monitor support and delivery performance against defined KPIs.Identify recurring technical issues and drive preventive and corrective actions.Work closely with customers to understand technical requirements and ensure successful implementation.Technical SkillsCandidates should have practical knowledge of the following:Linux OS & Firewall– Basic administration and troubleshooting.Docker– Basic containerization and deployment knowledge.REST/SOAP APIs & Postman– API testing and troubleshooting.TCP/IP & HTTP/HTTPS– Connectivity and protocol troubleshooting.Wireshark– Packet-level network troubleshooting.SSL/TLS– Certificate management and connectivity troubleshooting.SSH,



Proxy & VPN– Remote access and network connectivity troubleshooting.SMPP, SMSC, A2P Messaging & SMS Routing– Understanding of telecom messaging technologies is highly preferred.Key Performance Indicators (KPIs)The role will be evaluated based on:SLA ComplianceMTTR / Resolution TimeSuccessful Customer Deployments & UpgradesProduction Incident ManagementCustomer Escalation ManagementCustomer SatisfactionSupport Team Performance & Process ImprovementBenefitsHealth Insurance (Optional)Provident Fund and ESIC benefitsProfessional development and learning opportunitiesUp to 2 Work-from-Home days per month during applicable periods(for female candidates only)Team-oriented and inclusive work cultureHow to apply ?Ready to take the next step in your career?Submit your application here : https://app.Voxai.Biz/apply/hex-wireless-pvt-ltd/a2528389-420a-446a-bc87-c13432111496/What Happens After you Apply?1. Application ConfirmationOnce you successfully submit your application, you will receive a confirmation email at your registered email address. Please complete the screening call process within 48 hours of receiving the email.2. Interview ProcessIf your profile is shortlisted during the screening stage, the second and/or third interview rounds will be scheduled within one week.3. Final DecisionThe entire hiring process is typically completed within 5–7 working days from the date of your application.About Hex WirelessHex Wireless Private Limited, headquartered in Vadodara, Gujarat,



is a software development and enterprise communication technology company with extensive expertise in the telecom sector.With a strong team of software engineers, technology professionals, sales, and support experts, Hex Wireless has built and delivered a wide range of customized communication solutions leveraging cloud telephony, voice, and data technologies.With a legacy spanning more than a decade, our product portfolio includesenterprise messaging middleware, SMS Hubbing via SMPP, A2P messaging solutions, and CPaaS technologies .OurWhite-Label CPaaS platformprovides a comprehensive suite of enterprise communication solutions, including:A2P MessagingWhatsApp Business APIRCS Business MessagingSMPP-based messagingEnterprise communication solutionsToday, our solutions are trusted by120+ enterprises across 40+ countries, helping businesses deliver reliable and scalable communication services globally.We continue to evolve as a team of professionals with diverse expertise in theenterprise communication and telecom technology space .Who Are Our Clients?We work with organizations across the enterprise communication ecosystem, including:Small and Medium EnterprisesA2P Messaging AggregatorsMVNOsTelecom OperatorsVoIP AggregatorsISPsHosting CompaniesLarge Marketing CompaniesWith the rapid evolution ofCPaaS and omnichannel communication channels, including WhatsApp Business API and RCS, the demand forwhite-label, plug-and-play, off-the-shelf communication solutionshas grown significantly.We are looking for professionals who are excited about helping us take these solutions to a largerB2B audience globally .Interested in Joining Us?If you are passionate abouttelecom, CPaaS, A2P messaging, customer delivery, technical support, and building high-performing teams, we would love to hear from you.Apply now and be part of Hex Wireless's journey to redefine enterprise communication.Website:www.Hexwireless.Com

📌 Asst Vp – Product Support & Delivery. (Maharashtra)
🏢 Hex Wireless
📍 Maharashtra