About the Role:
STPL is looking for experienced and customer-focused Service Engineers to join its Customer Support team. The role involves installation, commissioning, troubleshooting, preventive maintenance, and after-sales support for Diamond Laser 4P machines. The ideal candidate should possess strong technical expertise, excellent communication skills, and a customer-centric approach to ensure prompt and productive service.

Key Responsibilities:

- Install and commission Diamond Laser 4P machines at customer locations.
- Diagnose and troubleshoot mechanical, electrical, and software-related machine issues.
- Perform preventive maintenance and breakdown servicing to ensure maximum machine uptime.
- Provide on-site and remote technical support to customers.
- Train customers on machine operation, safety practices, and routine maintenance.
- Prepare and maintain service reports, installation reports, and customer visit records.
- Coordinate with the technical and production teams to resolve complex issues.




- Ensure timely closure of service calls while maintaining high customer satisfaction.
- Follow company safety standards and service procedures.
- Travel extensively to customer locations whenever required.

Educational Qualification:
Diploma or Bachelor's Degree (B.E./B.Tech.) in Mechanical, Electrical, Electronics, Mechatronics, or a related engineering discipline.

Experience:

- 3–5 years of experience in machine installation, servicing, maintenance, or customer support.
- Experience in the diamond machinery industry will be preferred.

Required Technical Skills:

- Knowledge of Diamond Laser 4P machines, including operation, maintenance, and troubleshooting.
- Strong understanding of mechanical and electrical systems.
- Ability to diagnose and resolve machine faults efficiently.
- Computer proficiency (MS Office, email, and service reporting).
- Ability to read engineering drawings and technical manuals.

(Ref:www.freshersworld.com,freshersworld)

📌 Service Engineer (Surat)
🏢 Sahajanand Technologies
📍 Surat