The purpose of this role is to lead and drive renewals in order to generate revenue through customer retention. This job requires a self-motivated individual with robust traction & renewal chasing skills.
- Rigorous follow-up and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse etc.
- Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.
- To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services
- Maximum numbers of customers to be contacted with-in the given TAT thru voice calls and SMS- s/ E-mails (wherever applicable) etc.
- To ensure that calling happen with-in TAT and required conversion as well.
📌 Senior Associate (Vapi)
🏢 HDFC ERGO General Insurance
📍 Vapi
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