Job Description

The Group Manager – USA Payroll Processing is responsible for leading end-to-end U.S. payroll operations, ensuring accurate, timely, and compliant payroll processing across multiple legal entities, states, and pay groups. This role provides strategic leadership to payroll teams, drives operational excellence, ensures adherence to federal, state, and local payroll regulations, and partners with HR, Finance, Tax, Benefits, and external vendors to deliver best-in-class payroll services.

Key Responsibilities:

Payroll Operations

- Lead end-to-end U.S. payroll processing for weekly, bi-weekly, semi-monthly, and monthly payroll cycles.
- Ensure payroll accuracy, completeness, and timely execution while meeting all service level agreements (SLAs).
- Manage complex payroll scenarios including off-cycle payrolls, bonuses, commissions, stock transactions, expatriate payrolls, and final settlements.
- Oversee payroll reconciliations, payroll funding, and post-payroll validation activities.
- Ensure payroll data integrity through regular audits and controls.

Compliance & Risk Management

- Ensure compliance with all U.S. federal, state, and local payroll regulations.
- Manage payroll tax compliance, wage garnishments, child support orders, levies, and benefit deductions.
- Support SOX compliance and internal/external payroll audits.
- Maintain payroll documentation, standard operating procedures (SOPs), and process controls.
- Identify and mitigate payroll risks through proactive monitoring and governance.

Team Leadership

- Lead,



mentor, and develop payroll managers, team leads, and payroll specialists.
- Drive employee engagement, succession planning, and talent development.
- Conduct performance reviews and establish individual development plans.
- Foster a culture of accountability, continuous improvement, and customer service excellence.

Stakeholder Management

- Partner with HR, Finance, Tax, Compensation & Advantages, IT, and Legal teams.
- Serve as the primary escalation point for complex payroll issues.
- Build strong relationships with payroll vendors and third-party service providers.
- Present payroll metrics, operational performance, and risk updates to senior leadership.

Process Improvement

- Identify opportunities for process automation and operational efficiencies.
- Lead payroll transformation initiatives and system enhancements.
- Utilize continuous improvement methodologies to streamline operations.
- Drive standardization across payroll processes.

Reporting & Analytics

- Monitor payroll KPIs, SLAs, accuracy, and productivity metrics.
- Prepare management dashboards and executive reports.
- Analyze payroll trends and recommend process improvements.
- Support budgeting, forecasting, and workforce planning activities.

Systems & Technology

- Manage payroll systems such as ADP or SAP Payroll.
- Collaborate with IT teams on payroll system upgrades, testing, and implementations.
- Ensure payroll system configurations support business and regulatory requirements.

📌 Group Manager - US Payroll - Vikhroli (Mumbai)
🏢 Wns Global Services
📍 Mumbai