Key Responsibilities - Perform first-level troubleshooting for operating systems and hardware (Windows). - Support break-fixes for standard software and specialist application software. - Install and uninstall supported software as required to resolve incidents. - Build or rebuild workstation images for incident resolution. - Coordinate maintenance of supported end-user software. - Execute desktop/laptop patch updates and manage antivirus/encryption. - Configure and troubleshoot mobile handsets and iOS devices. - Log, track, and close OEM hardware calls. - Conduct user CSAT feedback collection for resolved tickets. - Provide telephone and remote support as needed. - Support VIP/Executive users with special attention and priority management. - Coordinate support for printers, scanners,



and video conferencing devices. - Maintain systems up-to-date with patches and antivirus updates. - Assist in office movements or new rollouts. - Provide month-end support for extended hours. Overview - • Provide Level 1 support for customer-specific applications and systems. - • Coordinate with teams for productive incident resolution and system updates. - • Focus on end-to-end support including patch management and hardware refresh. - • Ensure confidentiality of customer data and maintain high customer satisfaction. Requirements - Not provided

📌 Desktop Support Engineer (Chennai)
🏢 Welocity.ai
📍 Chennai