Company Description Mehta Excel Private Limited is an ISO 9001:2015 certified company providing end-to-end third-party logistics (3PL) services. Established in 1972, the organization has over three decades of experience delivering supply chain solutions, including logistics, transportation, and warehousing services. Mehta Excel specializes in integrated warehouse management, logistics, and distribution for leading companies in FMCG, chemicals, white goods, pharma, and e-commerce sectors. The company’s growth is driven by a strong belief in talent, determination, and hard work, and it emphasizes long-term, mutually beneficial relationships with its clients.

Role Description The Customer Service Support Specialist is a full-time, on-site role based in Vapi. This role involves responding to customer inquiries via phone, email, and other communication channels, ensuring timely and accurate resolution of issues. The specialist will assist with order status updates, logistics and delivery-related queries, and basic technical support related to services offered. Responsibilities include maintaining detailed records of customer interactions, escalating complex issues to the appropriate internal teams, and following up to ensure customer satisfaction.



The role also requires collaborating closely with operations, warehousing, and logistics teams to provide clear information and a seamless customer experience.

Qualifications

- Candidates should possess strong Customer Support and Customer Satisfaction skills to handle queries effectively and maintain positive relationships.
- Candidates should possess excellent Interpersonal Skills and Phone Etiquette to communicate clearly, professionally, and empathetically.
- Candidates should possess basic Technical Support capabilities to understand FMCG Warehouse service-related issues and coordinate appropriate solutions.
- Candidates should have valuable verbal and written communication skills and the ability to document interactions accurately.
- Candidates should demonstrate problem-solving abilities, attention to detail, and a customer-focused mindset.
- Candidates should be comfortable working in an on-site environment in Vapi and collaborating with cross-functional teams.
- Prior experience in customer service or logistics/supply chain environments is compulsory.
- Candidate must have SAP WM knowledge.

📌 Customer Service Support Specialist (India)
🏢 Mehta Excel Private
📍 India