Company Description Banjara Harley-Davidson is an authorized Harley-Davidson dealership serving riders in and around Hyderabad. The dealership focuses on delivering premium sales and after-sales experiences that reflect the Harley-Davidson brand’s heritage and performance standards. Team members work in a fast-paced, customer-focused environment with access to specialized tools, training, and authentic Harley-Davidson parts. The service department plays a key role in building long-term relationships with riders by ensuring reliability, safety, and superior motorcycle performance. Joining Banjara Harley-Davidson offers opportunities to grow in technical and managerial aspects of motorcycle service operations.
Role Description The Service Manager is responsible for overseeing all activities in the service department and ensuring an exceptional experience for every customer. This full time, on-site role is based in Hyderabad and includes managing service advisors and technicians, scheduling and prioritizing work orders, and monitoring repair quality and turnaround time. The role involves coordinating diagnostics and repairs, ensuring adherence to Harley-Davidson service standards, and optimizing workshop productivity and resource utilization. The Service Manager will handle customer interactions, address escalations, explain service recommendations, and support service upselling in alignment with customer needs. Daily tasks also include tracking key performance indicators,



managing inventory of parts in coordination with the parts department, implementing safety and compliance procedures, and preparing regular reports for dealership leadership.
Qualifications

- Proven experience managing automotive or motorcycle service operations, preferably in a premium or performance brand environment.
- Strong leadership and team management capabilities, including coaching, performance monitoring, and fostering a collaborative workshop culture.
- Ability to deliver high-quality customer service, manage escalations professionally, and communicate technical information in clear, accessible language.
- Solid understanding of motorcycle mechanics, diagnostics, and repair processes; technical certifications or formal training in automotive/motorcycle service are an advantage.
- Competence in using service management software, maintaining accurate records, and analyzing service metrics to improve efficiency and profitability.
- Excellent organizational and time-management skills, with the ability to prioritize multiple jobs and meet deadlines under pressure.
- Detail-oriented approach to safety, compliance, and quality control in workshop operations.
- Bachelor’s degree or diploma in engineering, automotive technology, or a related field is preferred; relevant experience may be considered in lieu of formal education.
- Comfort working on-site in a workshop environment in Hyderabad and collaborating closely with sales, parts, and administrative teams.

📌 Service Manager (India)
🏢 Banjara Harley-Davidson
📍 India