Manager - Customer Service Operations (Pune)

Manager - Customer Service Operations (Pune)

13 Aug
|
Tata Communications
|
Pune

13 Aug

Tata Communications

Pune

Location: Pune
Experience: 7-10+ Years

We are seeking an experienced Aruba NAC & Wireless L3 Engineer with robust expertise in Aruba ClearPass, Mobility Controllers/Conductor, and Aruba Central. The role involves designing, deploying, and supporting enterprise NAC and wireless solutions, along with handling L3 escalations and complex troubleshooting.

Required Skills:

- Aruba ClearPass (802.1X, MAB, Guest, BYOD, Posture, Profiling)
- Aruba Mobility Controllers & Mobility Conductor
- Aruba Central Administration
- AAA, RADIUS, TACACS+, EAP Authentication
- WLAN Security, RF Fundamentals, WPA2/WPA3
- AD/LDAP, PKI, Certificates
- Packet Capture, Log Analysis & RCA

Responsibilities:

- Deploy and troubleshoot Aruba NAC and Wireless solutions.
- Manage Aruba WLAN infrastructure and performance optimization.
- Integrate ClearPass with AD, PKI, MDM, and network environments.
- Provide L3 support, incident resolution, and technical documentation.
- Support ITIL-based Incident, Change, and Problem Management.

Good to Have (Optional):

- Cisco Wireless (Catalyst 9800/AireOS)
- Cisco ISE exposure
- Cisco Meraki Wireless

📌 Manager - Customer Service Operations (Pune)
🏢 Tata Communications
📍 Pune

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