About The Company

We are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first workplace and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a robust presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.

Roles and Responsibilities

- Online Catalog Management
- Ensure product catalog hygiene across all e-commerce platforms
- Update product listings, descriptions, pricing, and availability
- Conduct regular audits to identify and resolve listing issues or inconsistencies
- E-Commerce Platform Operations
- Manage day-to-day operations on platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, and others
- Coordinate with platform points of contact (POCs) for promotions, campaigns, and operational alignment
- Resolve technical and operational issues in a timely manner
- Sales and Performance Optimization
- Drive sales growth through data-backed strategies and promotions
- Plan and execute initiatives to improve product visibility and conversion
- Identify and onboard new e-commerce platforms to expand digital reach
- Analyse sales trends and optimize listings for performance
- Customer Coordination
- Handle customer queries, complaints, and feedback across platforms
- Work closely with customer support teams to enhance the buying experience
- Implement strategies to improve customer satisfaction and online ratings
- Logistics and Order Fulfilment




- Coordinate with production, warehousing, and logistics teams
- Track and resolve issues related to delays, returns, and cancellations
- Monitor inventory levels to avoid stock-outs or overstocking
- Online Reputation Management
- Monitor brand reviews and ratings across e-commerce platforms
- Respond to customer feedback professionally and promptly
- Collaborate with marketing teams to maintain a positive brand image
- Data Analysis and Reporting
- Analyse sales and platform performance using Excel and related tools
- Prepare weekly and monthly performance reports
- Share actionable insights to optimize campaigns and product placement
- Cross-Functional Collaboration
- Work closely with marketing, production, warehouse, and logistics teams
- Coordinate with digital media teams on platform-specific promotions
- Stay updated on e-commerce trends and best practices

Desired Candidate Profile

Experience

- Minimum 1 years of experience in e-commerce operations
- FMCG or D2C background preferred

Platform Expertise

- Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms

Education

- Bachelor's degree (BBA, BMS, or equivalent preferred)

Skills: e-commerce operations,performance reports,fmcg,inventory forecasting,e-commerce management,d2c,customer coordination,e-commerce,inventory,product listings,logistics coordination,online reputation management,campaign execution,shopify,amazon,platform operations,data analysis,bigbasket,fast-moving consumer goods (fmcg),logistics,blinkit,catalog management,performance optimization,swiggy instamart,online catalogs,order fulfilment

📌 E-Commerce Executive - JG (Pune)
🏢 IAssess Consultants
📍 Pune