Job DescriptionAVP- CX Transformation, Contact Center AI, or Customer Experience Optimization
NNoida/Gurugram/Bangalore/Pune/Remote
NFulltime
nHybrid
Ncandidates with a solid blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience, rather than pure implementation or platform engineering backgrounds.
NMust-Have Experience
n
- N
- 10+ years of experiencein CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization. N
- Strong experience in analyzing and improving AI/automation performance using data and business metrics. N
- Proven exposure to: N
- Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection & Automation Metrics N
- Hands-on experience with conversation analytics, speech analytics, transcript analysis, and customer journey optimization. N




- Experience working withAI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions. N
- Ability to drive continuous optimization cycles post deployment. N

nKey Focus Areas
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- n
- AI Agent Performance Management & Optimization N
- Data Analytics & Insight Generation N
- Conversation Analytics & Transcript Analysis N
- Intent Mining & Customer Journey Analysis N
- KPI Monitoring & Continuous Improvement N
- Voice AI / Conversational AI Optimization N
- Contact Center Transformation & Automation – CCAI N
- Stakeholder Management & Business Alignment N
- Post-Implementation Performance Governance & Optimization N

📌 Remote-Assistant Vice President- Cx Transformation, Contact Center Ai, Or Customer Experience Optimi (Faridabad)
🏢 Bot Tech
📍 Faridabad