Looking for Assistant Manager | Customer Success

3-5 years of experience ,advance in tools like MSO data Analyst, system thiniking, manage team.
Preferred Industries (ISO 17025).
Location : Bengaluru
Mode : Onsite
Language : Kannada is Mandate

The Asst. Manager – Customer Success will be responsible for managing key customer
relationships, coordinating customer requirements with internal testing/technical teams, ensuring
timely project execution and deliverables, and supporting customer retention and business
growth. The role also includes responsibility for store/inventory handling, inward and outward
movement of samples and materials, and company/project asset management.

Key Responsibilities
• Manage key customer relationships and ensure high customer satisfaction.
• Act as the primary coordination point between customers and internal technical/testing
teams.
• Understand customer testing requirements, coordinate feasibility and quotations, and
follow up for PO/WO confirmation.
• Track project progress, testing schedules, reports and deliverables and provide timely




customer updates.
• Coordinate sample movement, documentation and other customer/project requirements as
applicable.
• Handle customer concerns, escalations and closure of action items in coordination with
internal teams.• Maintain CRM/customer records, MIS reports.
• Support sales and marketing initiatives, customer visits, meetings and business reviews.
• Coordinate internally to ensure smooth execution of customer commitments and timely
resolution of operational issues.
• Support process improvements to strengthen customer experience, retention and
operational efficiency.
• Ensure proper documentation, traceability and communication for samples, assets,
projects and customer commitments.
• Manage store/inventory handling, including inward and outward movement of samples,
materials and related documentation.
• Maintain and monitor company/project assets, including asset records, allocation,
moveme

📌 Assistant Manager Customer Success (India)
🏢 startuphr.consulting
📍 India