Job DescriptionRoles and Responsibilities:
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- Manage enterpriseloyalty and engagement programs from implementation through ongoing operations. N
- Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams. N
- Conduct requirement gathering meetings and workshops. N
- Understand business, operational and technical requirements. N
- Translate client discussions into clear functional documents for Product and Engineering teams. N
- Understand configurableSaaS platforms and business workflows. N
- Coordinate with Product, Tech, Operations, Analytics and Finance teams. N
- Prepare implementation plans, project trackers, MOMs and action lists. N
- Manage timelines, risks, dependencies and project execution. N
- Drive UAT, testing, issue tracking and production launches. N
- Identify opportunities to improve processes and recommend better solutions. N
nExperience Required:
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- 5–8 years of relevant experience. N
- Experience managing enterprise clients and multiple large implementations. N
- Comfortable interactingwith senior client stakeholders. N
- Able to independently drive large projects and mentor junior team members. N
nMandatory Skills
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- Excellent Communication & Requirement Gathering N
- Strong SaaS & Logical Thinking N
- Robust Project Management Skills N
- Detail Orientedn
- Solution Oriented N
- Right Attituden