Job DescriptionPOSITION SUMMARY:
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- Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the resort and city. Check on VIP guest movements, complete their pre-registration formalities. N
- Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps. N
nDuties & Responsibilities
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- Welcome guests during check-in and giving a fond farewell to guest while checkout. N
- Handling guest complaints and concerns in an efficient and timely manner. N
- Overseeing VIP guests, arrivals and departures. N
- Coordinating and multi-tasking job duties in a busy workplace. N
- Should possess detailedinformation about the resort and city N
- Detailed information regarding arrivals and room requirements. N
- Have up to date information on daily room occupancy N
- Providing excellent customer service as per hotel standards. N
- Greeting guests as theyenter and exit the hotel. N
- Providing information regarding the Hotel, town attractions, activities etc. N
- Check on VIP reservations, complete their pre-registration formalities. N
- Allocate rooms to all arriving guests. N
- Maintain up-to date information on room rates, current promotions, offers and packages N
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. N
- Co-ordinate with housekeeping for clearing of rooms. N
- Collect Guest feedback during guest departure along with his likes and dislikes. N
- Perform basic cashier activities as and when required. N
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. N
- Give proper and complete handover to the next shift N
- Should be able to handle all guests without bias or prejudice. N
- Follow the house rules and policies laid down by