Build and maintain long-term relationships with strategic clients while driving account growth, ensuring client satisfaction, and coordinating internal teams to meet delivery expectations.
Key Responsibilities:
- Develop and maintain robust, long-term relationships with key strategic clients.
- Create and implement account plans to ensure client satisfaction and business growth.
- Coordinate with internal teams (sales, operations, delivery) to meet client expectations and timelines.
- Monitor account performance, sales targets, and identify upsell or cross-sell opportunities.
- Address client concerns and ensure timely resolution to maintain high satisfaction levels.
- Provide regular updates and reports on account status and growth opportunities.
Required Skills & Competencies:
- Key account management expertise
- Strategic planning and account growth implementation
- Client relationship management
- Sales monitoring and upselling skills
- Coordination and collaboration with internal teams
- Analytical and problem-solving skills