Drive revenue growth by building and maintaining strong relationships with existing customers, implementing customer retention strategies, and optimizing sales performance.
Key Responsibilities:
- Build and maintain solid engagement with existing customers to increase sales and lifetime value.
- Design and implement customer retention strategies and programs.
- Manage customer segmentation and set KPIs accordingly.
- Collaborate with customers to understand business needs and objectives; profile customer-centric data.
- Identify opportunities to grow the customer database and key segments.
- Prepare and deliver presentations, proposals, and product value communication.
- Track and measure customer communication programs across multiple mediums.
- Prepare monthly, quarterly, and annual budgets for the sales team.
- Coordinate with internal teams (Sales, Marketing, Plant, Finance) to ensure smooth operations and timely delivery.
- Manage sales order processing, proforma invoices, purchase orders, dispatches, and payments.
- Monitor material delivery, quality complaints, and ensure timely resolution.
- Access and manage B2B customer portals for PO downloads, delivery schedules, and payments.
- Generate reports and forecasts on business performance, pipeline status, and KPIs.
- Plan daily sales activities, including customer meetings, order revisions, and follow-ups.