**Job Identification:** 218988 **Job Category:** Sales and Marketing **Job Schedule:** Full time **Exceptional Hospitality Starts with You** Picture yourself being the person who turns a simple room enquiry into an exciting stay. When you join our Hotels team, that's exactly what you'll do every day! As a **Reservation Executive** , you will be responsible for handling room reservations, guest enquiries, amendments and cancellations while ensuring every interaction reflects our commitment to exceptional hospitality. You will work closely with guests and internal teams to understand their needs, provide the right room and rate options, and create a seamless booking experience. From the first conversation to the moment a guest arrives, you'll help set the tone for their stay - spreading the light and warmth of hospitality and creating memorable experiences, one reservation at a time. + **Manage daily reservations:** Handle room reservation enquiries, new bookings, amendments, cancellations, no-shows and confirmations while ensuring all details are accurately updated in the system. + **Deliver exceptional guest service:** Respond to guest enquiries through calls and emails in a timely and professional manner, understand guest requirements and provide suitable room, rate and package options. + **Maximize room revenue:** Identify opportunities to upsell room categories, packages and additional services while maintaining a strong understanding of room availability, rates and hotel offerings. + **Coordinate with hotel teams:** Work closely with Front Office, Sales, Revenue Management and other departments to ensure guest preferences, special requests and reservation details are communicated accurately for a seamless arrival experience. + **Maintain accurate records and reports:** Ensure reservation information, guest profiles, traces, special requests and relevant reports are updated accurately and in line with hotel standards and procedures. + **Support business and group reservations:** Assist with group bookings, corporate reservations,



long-stay requirements and special booking requests while ensuring all agreed arrangements are properly recorded and followed up. + **Create memorable guest experiences:** Anticipate guest needs, personalize interactions and ensure every reservation journey reflects Hilton's commitment to delivering exceptional hospitality. At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: + Diploma or degree in Hospitality, Business, or related field + Minimum 1 year of experience in hotel sales preferred + Strong communication and interpersonal skills + Ability to build and maintain client relationships + Basic understanding of sales processes and revenue generation + Proficient in hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner Survey) + Self-motivated, goal-oriented, and able to work in a fast-paced environment **How We'll Help You Thrive** At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks - Enjoy 110 nights of deeply discounted travel,



with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered _*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan._ **Join an Award-Winning Workplace Culture** At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Excellent Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay-we're a great place to work.

📌 Reservation Executive (Gurugram)
🏢 HILTON
📍 Gurugram