Team Leader Gandhinagar, India **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Gandhinagar/Team-Leader_26028071) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any recent position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Gandhinagar/Team-Leader_26028071) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Gandhinagar/Team-Leader_26028071) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Gandhinagar/Team-Leader_26028071) **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes transparent in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview*** Retail Credit Operations (RCO) Supports clients and investors with vehicle or home loans -from the time a loan closes to the time it's paid off. Functions include home loan servicing, mortgage default activities through liquidation and servicing for specialty products like vehicle loans, Paycheck Protection Program (PPP) and Balance Assist. Functions include: Mortgage Servicing Administration, Mortgage Payments & Accounting, Mortgage Solutions, Default Operations & Specialized Oversight, Post Sale & Default Services, Centralized Mortgage Portfolio Services, Specialty Product Servicing.



The team performs the reviews on data validation & recorded calls for FLU partners transparency into adherence with current policies, procedures to ensure alignment with applicable laws, rules, and regulations. It conducts reviews on control areas covering multiple Mortgage & Vehicle Servicing Operations functions. In-line and postproduction at both the associate and process level. Standardized & approved checklists to ensure consistency. Results are available to Quality Assurance and Front-Line Unit (FLU) Partners on the completion near real time and are retained in a centralized reporting site. **Job Description*** This role is part of Enterprise Independent Testing (EIT) - Retail Credit Operations (RCO) Testing. EIT is a control function that performs independent testing to ensure robust governance and appropriate oversight process is in place. It assesses that controls are effective, complete, and appropriate through our risk management process - Identify, Measure, Monitor and Control. Testing is performed on controls set in various stage of product life cycle for Home Loans, Mortgage and Vehicle Servicing Operations, Financial Center Operations, and others, to determine the effectiveness, applicability, completeness, accuracy and timeliness for various activity performed by RCO teams. **Responsibilities*** + Ability to understand the functionality of the tests being conducted and write meaningful test scripts and cases. + To complete testing for various controls per the department's calendar/schedule in a time bound manner without any deviations. + Reporting/Escalation of testing discrepancies, issues and/or questions to appropriate contact. + Ability to work independently & challenge the Line of business with the gaps identified as applicable. + To work closely with Onshore and Offshore Processes and test effectiveness of controls. + Ensure that all testing documentation is audit compliant. + Gather and analyze requirements + Assist in preparing and reviewing the process test strategy and test plan + Review and validate test results and defect reported by the EIT Testers + Defect and issue identification, logging, tracking, resolution, and reporting + Tasks status communication to Leadership Team (EIT- Team Manager) + Ensure testing commitments are met and communicate potential impacts to target dates to the LOB Partners/Leadership Team + Identify risk to testing and communicate to the EIT- Team Manager + Help identify and implement recent process improvement. + Assist in existing process improvements. Adhere to all EIT - Testing processes and procedures + Conduct Training for recent EIT Team members. + Build and manage strong working relationships. **Education*** Graduates or Post-Graduates in Business, Commerce, Banking, Accounting, Software Certifications If Any **Experience Range*** 5 years **Foundational skills*** + Ability to communicate effectively with senior stakeholders in a clear, concise, and influential way. + Strong independent problem solving and critical thinking. + Ability to drive culture of team environment. + Excellent verbal and written communication as well as interpersonal skills + Able to handle multiple deliverables simultaneously while being flexible and responsive to changing environments. + Flexible to shift changes at short notice. + Willingness to learn and adapt to changes.



+ Understanding on various Regulators governing Banking + Knowledge and experience for writing meaningful test scripts / executing / reporting. + Candidate should be able to work independently and meet the stringent timelines - self driven. + Eye for detail and good analytical & interpretation skills. + Ability to communicate, share ideas and influence people across all levels. + Sound knowledge on MS office tools such as Excel, Word and PowerPoint. + Capital Markets product knowledge would be an added advantage. **Desired skills:** + Good understanding of Quality Control and Quality Assurance + Audit/Testing/QA experience. + Understanding on Banking regulations. + Home Loan mortgage experience. + Ability to contribute additional value through process/business improvement ideas. + Audit experience an added advantage. + Strong documentation skills. **Work Timings*** 7:30 AM to 16:30 PM (IST) 16:30 PM - 01:30 AM (IST) **Job Location*** GIFT Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

📌 Team Leader (Gandhinagar)
🏢 Bank Of America
📍 Gandhinagar