- Work with business owners, service owners, knowledge owners, and project managers to align chatbot development with business objectives.
- Participate in team meetings to discuss project progress and address any challenges.
- Design and develop chatbots using BMC Helix Virtual Agent
- Create conversational dialogues that align with identified business use cases.
- Integrate chatbots with BMC Helix applications such as Digital Workplace and Business Workflows.
- Identify top services and knowledge articles that can be automated through chatbots.
- Document user interactions to define intents and utterances for chatbot development.
- Test chatbots to ensure they meet business requirements and user expectations.
- Deploy chatbots on designated channels such as Digital Workplace.

Key Requirements

- Programming Languages Like Python, JavaScript, and Java
- Natural Language Processing (NLP)
- Large Language Model (LLM)
- BMC Helix Virtual Agent
- Machine Learning
- API Integration:
- User Experience (UX) Design




- Data Analysis

Key Requirements:

- 3-7 years of experience in chatbot development, with BMC Helix Virtual Agent.
- Strong programming skills in languages such as JavaScript, Python, or similar.
- Experience with natural language processing (NLP) and machine learning (ML) techniques.
- Familiarity with RESTful APIs and web services.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork abilities

General skills:

- Team player.
- Constant learner self-motivated person.
- Analytical and problem-solving skills.
- Ability to work without direct supervision.
- Ability to work under pressure.
- Positive communication and interpersonal skills.
- Familiar with ITIL ITSM principles.

Skills: Machine Learning, Web Service, Nlp, Chatbot, Helix, Restful, Python

Experience: 3.00-7.00 Years

📌 Helix Chatbox Developer (Kolkata)
🏢 TMF Group
📍 Kolkata