Job DescriptionAVP- CX Transformation, Contact Center AI, or Customer Experience Optimization
nNoida/Gurugram/Bangalore/Pune/Remote
nFulltime
nHybrid
ncandidates with a strong blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience, rather than pure implementation or platform engineering backgrounds.
nMust-Have Experience
n
- n
- 10+ years of experience in CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization.n
- Robust experience in analyzing and improving AI/automation performance using data and business metrics.n
- Proven exposure to:n
- Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection & Automation Metricsn
- Hands-on experience with conversation analytics, speech analytics, transcript analysis, and customer journey optimization.n




- Experience working with AI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions.n
- Ability to drive continuous optimization cycles post deployment.n

nKey Focus Areas
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- n
- AI Agent Performance Management & Optimizationn
- Data Analytics & Insight Generationn
- Conversation Analytics & Transcript Analysisn
- Intent Mining & Customer Journey Analysisn
- KPI Monitoring & Continuous Improvementn
- Voice AI / Conversational AI Optimizationn
- Contact Center Transformation & Automation – CCAIn
- Stakeholder Management & Business Alignmentn
- Post-Implementation Performance Governance & Optimizationn

📌 Remote-Assistant Vice President- CX Transformation, Contact Center AI, or Customer Experience Optimi (Ghaziabad)
🏢 Bot Tech
📍 Ghaziabad