Job Description Customer Relations Executive (Kannada & Malayalam Speaking)
n Location: Lothda-Padavala, Rajkot, Gujarat
n Department: Customer Support & Experience
n Reports To: Customer Service Manager / Team Lead
n Employment Type: Full-Time
n Position Overview
nAre you a compassionate communicator fluent in Kannada and Malayalam ? We are looking for a dedicated Customer Relations Executive to join our customer support team in Rajkot .
nIn this role, you will serve as the primary link between our brand and our Southern region clientele. You will focus on resolving complex inquiries, nurturing long-term client relationships, and turning feedback into actionable service improvements. If you thrive in a fast-paced setting and take pride in delivering exceptional client experiences, we want to hear from you.
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n Core Responsibilities
n1. Client Support & Communication
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- Address incoming client queries, concerns, and feedback efficiently across multiple channels (Phone, Email, Live Chat).n
- Deliver tailored solutions with an empathetic,
patient-first approach to ensure positive resolution.n
- Maintain high first-contact resolution rates while keeping response times low.n
n2. Relationship Management & Loyalty
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- Establish genuine, trust-based connections with customers to boost retention and brand advocacy.n
- Actively listen to pinpoint specific customer pain points and preferences.n
- Execute engagement strategies that elevate overall satisfaction scores (CSAT).n
n3. Issue Escalation & Resolution
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- Analyze and troubleshoot product or service disputes with a clear, logical approach.n
- Partner with cross-functional internal departments to solve complex technical or operational challenges.n
- Timely escalate critical issues to leadership with well-documented context.n
n4. Quality Improvement & Feedback Analysis
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- Gather, document, and categorize recurring customer feedback and operational trends.n
- Share ac