Job DescriptionRESPONSIBILITIES
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- Manage a portfolio of High-Value Accounts and ensure consistent engagement.n
- Develop a customer-first approach to understand client pain points and drive better support outcomes.n
- Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.n
- Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues.n
- Ensure maximum feature adoption through hands-on learning and effective enablement.n
- Support upselling and cross-selling opportunities by identifying additional product features, modules, or services that benefit clients.n
- Contribute to customer retention efforts by monitoring account health, addressing risks,
and ensuring long-term satisfaction.n
- Demonstrate excellent interpersonal and communication skills in all interactions.n
- Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager.n
nREQUIREMENT:
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- Minimum of 2+ years of relevant experience, preferably in a SaaS setting.n
- A bachelor's degree is mandatory.n
- Hands-on experience in customer success, account management, customer retention, churn management, and renewals.n
- Ability to effectively handle escalations while ensuring a high level of customer satisfaction.n
- Experience in upselling, cross-selling, and driving account growth will be an added advantage.n