Job DescriptionWork Schedule: Weekends (Saturday & Sunday) are working days.
nAbout the Role
nOwns permission delivery for a set of allocated cities (based out of Bangalore, but covering multiple cities per NBH's city-allocation plan). Drives the calling team to secure society permissions against incoming brand campaigns, builds a ready inventory of pre-permissioned societies to speed up future campaigns, and is accountable for permission % and TAT at the campaign level across their cities — while keeping the calling team's productivity, SOP adherence, and customer satisfaction on track.
nResponsibilities
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- Drive society permission acquisition through the calling team for every campaign received, working against the campaign's specific requirements and timelinesn
- Build and maintain a ready inventory of pre-permissioned societies (by city/belt) so future campaigns can be coordinated and activated faster, without starting permission from scratchn
- Own the permission % target at the campaign level and the overall permission % for all allocated cities — track and course-correct proactivelyn
- Track every campaign individually to ensure permissions come through within TAT; escalate stuck/at-risk campaigns earlyn
- Ensure the calling team follows SOPs and maintains solid productivity (call volumes, conversion, priority-list closure)n
- Own customer satisfaction outcomes for allocated cities — track and improve NPS/customer ratingsn
- Coordinate closely with Senior BDMs and Brand Managers on campaign requirements, timelines, and escalationsn
- Report city/campaign-level numbers regularly to the GM — Permission Callingn
nQualifications
nGraduate with 2–4 years in a calling/tele-sales team management role, or B2B/B2C operations with target ownership
nRequired Skills
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- Proven experience managing a team's productivity and SOP adherence, ideally in a multi-city or multi-campaign setupn
- Strong stakeholder coordination skills (working across