What Youll Do:

- Design, build, and enhance ServiceNow CMDB capabilities including data model extensions, identification & reconciliation rules, CI class structures, normalization rules, relationships, and data ingestion mappings to ensure accurate and reliable configuration data. Conduct unit, integration, and data validation testing to maintain high-quality CMDB outcomes and prevent data drift.
- Develop improved CMDB designs, governance frameworks, and service mapping methodologies that optimize data quality, reduce duplication, and enhance dependency modeling. Apply industry practices such as CSDM alignment, authoritative source modeling, and standardized relationship mapping to strengthen the CMDBs role as a trusted data foundation.
- Partner with application owners, infrastructure teams, SRE, ITAM, and operational groups to understand data requirements, establish authoritative sources, and ensure proper onboarding of CIs and services into the CMDB. Mentor others in CMDB data governance, CI modeling, service mapping alignment, and configuration data lifecycle best practices.
- Evaluate ServiceNow CMDB enhancements, data quality tools, mapping frameworks,



and integration technologies to support long-term configuration management strategy. Recommend solutions that improve data trustworthiness, reduce manual data maintenance, and increase accuracy in service dependency modeling.
- Produce detailed documentation covering CMDB data models, governance rules, mapping logic, CI lifecycle definitions, integration specifications, and service modeling guidelines to support long-term sustainability and team knowledge.
- Support additional CMDB and CSDM improvement initiatives, workplace cleanups, data migrations, and cross-functional configuration management efforts as required.

What Youll Bring:

- Bachelors Degree Computer Science or Engineering (Required)
- 4-7 years - Technical engineering experience.
- Communication (Required)
- Customer Service (Required)
- Analytics (Required)
- Technical Writing (Required)

Must Have Skills:

- Bachelors Degree Computer Science or Engineering (Required)
- 4-7 years - Technical engineering experience.
- ServiceNow CMDB,
- Agile software development,
- Data modeling

📌 Sr Engineer, Software (Hyderabad)
🏢 TMUS Global Solutions
📍 Hyderabad