Job DescriptionWe are seeking an experienced Program Manager to oversee ERP program governance, manage critical incidents, drive issue resolution, and provide executive-level communication across complex enterprise environments. The ideal candidate will have strong experience in SAP and Oracle ERP applications, stakeholder management, escalation handling, and operational governance.
nKey Responsibilities :
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- Manage end-to-end program governance for ERP initiatives and operational support engagements.n
- Act as the primary point of contact for major incidents, critical issues, and escalations.n
- Proactively identify, track, and resolve program risks, issues, and dependencies.n
- Communicate incident impact, status, mitigation plans, and resolutions to senior leadership and executive stakeholders.n
- Drive cross-functional collaboration among business, application, infrastructure, and support teams to ensure timely issue resolution.n
- Establish and govern escalation management processes and service delivery standards.n
- Monitor program health through KPIs, SLAs,



governance reviews, and performance dashboards.n
- Lead executive governance meetings, steering committees, and status review forums.n
- Ensure adherence to compliance, audit, security, and organizational policies.n
- Coordinate with SAP and Oracle ERP support teams to manage business-critical incidents and service improvements.n
- Drive continuous improvement initiatives to enhance operational efficiency and service quality.n

nRequired Qualifications :
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- Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field.n
- 12+ years of overall IT experience with 5+ years in Program Management or Governance roles.n
- Solid experience managing large-scale ERP landscapes, including SAP and Oracle applications.n
- Proven experience in incident management, problem management, and escalation handling.n
- Experience communicating with senior leadersh

📌 Program Manager (Karnataka)
🏢 Highbrow Technology
📍 Karnataka