Job DescriptionCompany Profile
nFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they 'make it happen' for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource's inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPOTM - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.
nJob location : Mumbai/Gurugram
nRole: Manager- Business Transformation
nIndustry: BPM
nExperience : 12+ years of experience in relevant role.
nRole Overview




nWe are seeking a high-impact, strategic leader to drive Operational Excellence and Digital Transformation across Contact Center and Backoffice Operations within Banking and US Mortgage.
nThis role will lead large-scale transformation initiatives focused on productivity enhancement, customer experience (CX), cost optimization, and digital enablement through automation, AI, and workflow solutions.
nThe ideal candidate will combine deep domain expertise in Banking / US Mortgage with solid Lean/Six Sigma capability, digital transformation experience, and experience in managing large, complex operations.
nKey Responsibilities
nOperational Excellence & Process Transformation
n· Lead end-to-end process re-engineering initiatives across Contact Center and Backoffice functions.
n· Drive Lean / Six Sigma programs to improve efficiency, reduce waste, and enhance service quality.
n· Standardi

📌 Business Transformation Manager (Maharashtra)
🏢 Firstsource
📍 Maharashtra