Job Summary:
We are seeking a dedicated and proactive chat support specialist who will handle incoming inquiries across live chat, WhatsApp, and social media, providing fast, accurate, and empathetic solutions. You will serve as the primary digital point of contact for our client. Your goal is to resolve technical issues, assist with account queries, and ensure a positive customer experience, maintaining high-performance standards in a fast-paced, text-based environment.

Responsibilities:
- Respond to all customer support inquiries timely and accurately through system platforms.
- Demonstrate a commitment to service excellence by achieving key performance indicators, including timely responses, productive resolutions, accurate documentation, and precision in every task.
- Deliver exceptional customer service across all communication channels, including phone, text, email, social media messaging, and live/passive chat.
- Ability to prioritize work effectively including successfully multitasking customer issues.
- Able to quickly learn, adapt to,



and excel in multiple software and technology environments.
- Prior experience in Zendesk, Fresh Desk, Slack, CRMs, Google Suite, Ring Central and other platforms.
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- Demonstrate accountability and professionalism in every interaction, ensuring a positive client experience across all communication channels.
- Excellent written and oral skills and communicate details clearly across all touch points with the customer over all channels.
- Ensure every customer engagement reflects the client’s brand, product offerings, and organizational values.

Requirements:
- A bachelor’s degree in English, communications, marketing, or a related field.
- Proven experience in customer service or support roles.
- Strong written communication skills for clear and effective messaging.
- Ability to convey empath

📌 Chat Support Specialist (India)
🏢 Odixcity Consulting
📍 India