ROLE SUMMARY
This position is specifically for our Calls Team. You will be the voice of our company — handling inbound customer calls, resolving issues in real time, and identifying opportunities to add value through upselling and cross-selling. If you have a background in both customer service and sales, this role is built for you.

KEY RESPONSIBILITIES
- Answer inbound customer calls promptly and professionally
- Resolve inquiries related to orders, returns, and account management
- Identify and act on upsell and cross-sell opportunities during calls
- Document interactions accurately in our CRM system
- Coordinate with internal teams for timely issue resolution
- Support chat and email channels as operationally required

REQUIREMENTS
- Excellent spoken and written English — clear, confident, and natural
- Previous experience in a call center, customer service, or sales role strongly preferred




- A sales-oriented mindset with the ability to identify customer needs and pitch solutions
- Strong multitasking ability in a fast-paced environment
- Comfortable with CRM platforms and standard computer tools
- Reliable home office setup: laptop/desktop, noise-canceling headset, reliable internet

SCHEDULE & COMPENSATION
- Hourly Pay: $3.00 USD per hour
- Shift: Fixed 9-hour shifts (including 1-hour unpaid break)
- Days: 6 days/week with 1 rest day (Saturday or Sunday, CDT)
- Operations run 24/7; shift schedules assigned based on business needs

IMPORTANT EMPLOYMENT TERMS
- Fully remote position
- No-work-no-pay arrangement
- No statutory benefits (e.g., HMO) provided
- All work-from-home equipment must be provided by the employee
- Two unplanned absences may result in termination
- Resignations require a two-week notice

📌 Customer Service Representative (India)
🏢 Imprint Now
📍 India