Job Description
Business Development Associate
- We are looking for a motivated and detail-oriented Business Development Associate to join our
- growing team. In this role, you will focus on managing and nurturing our retention client portfolio —
- ensuring existing clients continue to derive maximum value from our solutions. This is an excellent
- prospect for a fresher who is eager to build a career at the intersection of client relationships,
- business strategy, and technology.

Key Responsibilities
Stakeholder Management
- Serve as the primary point of contact for assigned retention clients, building long-term relationships.
- Coordinate with internal teams (product, operations, support) to address client needs promptly.
- Track stakeholder feedback and escalate concerns to senior team members when required.
- Participate in client meetings, presentations, and review calls to strengthen partnerships.

Requirement Gathering
- Engage with clients to understand their evolving business needs and pain points.
- Conduct structured interviews and discussions to elicit clear,



actionable requirements.
- Collaborate with cross-functional teams to translate client requirements into feasible solutions.
- Monitor client usage patterns to proactively identify opportunities for upsell or service improvement.

Documentation
- Maintain accurate and up-to-date records of client interactions, requirements, and action items.
- Prepare meeting notes, status reports, and client-facing summaries in a clear and professional format.
- Create and manage trackers for retention KPIs, renewal timelines, and client health scores.
- Ensure all documentation adheres to company standards and is stored in designated systems.

AI Tools & Technology
- Leverage AI-powered tools (e.g., ChatGPT, Gemini, Notion AI, CRM AI features) to enhance productivity and output quality.
- Use AI tools to draft client communications, summarize meeting notes, and generate reports efficiently.
- Stay updated on

📌 Business Development Associate (Lucknow)
🏢 Mastroke
📍 Lucknow