Job Summary:
Grewal Eye Institute is looking for a Trainer with a strong hospitality background to drive service excellence and enhance patient experience across the organization. The role involves designing and delivering training programs focused on communication, grooming, and customer service standards for both front-line and support staff.
Key Responsibilities:
- Design and deliver training programs on patient experience, customer service, and skilled conduct
- Conduct induction and ongoing training sessions for employees across departments
- Promote a hospitality-driven approach to patient interaction and service delivery
- Assess training needs in collaboration with department heads
- Evaluate the effectiveness of training programs through feedback and performance tracking
- Conduct role plays, workshops, and interactive sessions to ensure practical learning




- Standardize grooming, communication, and service protocols across teams
- Maintain training records, reports, and documentation

Key Requirements:
- Bachelor’s degree in Hospitality Management or a related field
- 4–8 years of experience in training, preferably in hospitality, healthcare, or service-oriented industries
- Excellent communication and presentation skills
- Strong interpersonal and stakeholder management abilities
- Ability to engage and train employees across different levels
- Proficiency in MS Office

Preferred:
- Experience in a healthcare or patient-facing environment
- Exposure to service quality audits or process improvement initiatives

📌 Training Specialist (Chandigarh)
🏢 Grewal Eye Institute
📍 Chandigarh