Room AC (Ahmedabad)

Room AC (Ahmedabad)

13 Aug
|
SALEXI HR ADVISORY
|
Ahmedabad

13 Aug

SALEXI HR ADVISORY

Ahmedabad

KEY RESPONSIBILITIES

Service Delivery
- Ensure SLA compliance & timely call resolution
- Monitor daily calls, escalations & RMS
- Manage warranty, AMC, spares & engineer planning
- Ensure customer satisfaction & audit of calls

SSD/ASP Development
- Develop & review systems and processes
- Training on CRM software & mobile app
- Upgrade tools, infrastructure & share product updates

Network Management
- Manage ASP/SSD, dealers & distributors
- Monitor installation quality & train installers
- Map territories to ensure SLA is met

Customer Contact
- Regular meetings with key customers to ensure desired service levels

Service Business
- Responsible for service business targets and BR collection (AMC / Spares / Repairs)

Training
- Continuous training of SSD/ASP field engineers

📌 Room AC (Ahmedabad)
🏢 SALEXI HR ADVISORY
📍 Ahmedabad

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