Role Overview
The CRM - Field Sales Executive will be responsible for building and maintaining strong relationships with customers, driving sales of automobile spare parts, and ensuring client satisfaction. The role focuses on working with retailers and workshops in the automobile industry.
Key Responsibilities
- Customer Relationship Management: Build and nurture long-term relationships with workshops, garages and local mechanics in the automobile spare parts sector.
- Sales Growth: Identify and pursue current sales opportunities to achieve and exceed targets.
- Client Engagement: Regularly meet with customers, understand their requirements, and recommend suitable products.
- Market Analysis: Monitor market trends and competitor activities to identify opportunities and challenges.
- Order Management: Assist customers with placing orders and ensure timely delivery of spare parts.
- Problem Resolution: Address customer queries and complaints promptly,
ensuring high levels of satisfaction.
- Reporting: Maintain detailed records of sales activities and provide regular updates to the management.
Candidate Profile
- Experience:
- Minimum 2+ years of experience in field sales, specifically in 4 wheeler automobile spare parts sales.
- Prior experience working with workshops, garages and local mechanics is essential.
- Skills:
- Strong sales and negotiation skills.
- Excellent communication and interpersonal abilities.
- Proficiency in customer relationship management tools and software is a plus.
- Personal Attributes:
- Goal-oriented and self-motivated.
- Ability to work independently and as part of a team.
- Willingness to travel extensively for fieldwork.