Job Title – E-commerce Executive – Quick Commerce & Marketplace
Working days and timings - 9.30 am to 6.30 pm (2nd & 4th Saturday off)
Location – Ahmedabad HO
Key Responsibilities
1. Inventory Planning & Coordination
- Plan and maintain optimum inventory levels across Mother Warehouse, 3PL facilities, and Marketplace FCs.
- Coordinate with warehouse teams for timely replenishment of quick-moving SKUs.
- Monitor ageing inventory, slow-moving stock, and notify the team for liquidation/discount planning.
- Forecast weekly & monthly inventory requirements based on sales trends, seasonality, and promotions.
- Ensure accuracy of inventory in Uniware/OMS vs Marketplace portals.
2. Marketplace Operations & Coordination
- Act as the single point of contact for marketplace category/account managers.
- Coordinate issues related to:
- Order cancellations
- Order delays
- Returns/RTO/Non-delivery
- ASN/GRN discrepancies
- Ensure daily resolution of marketplace operational tickets.
- Track and manage weekly vendor returns (FBA/FBF etc.).
3. 3PL Partner Management
- Coordinate daily with 3PL partners for:
- Order processing timelines
- Dispatch accuracy & TAT
- Inventory reconciliation
- Stock audits & cycle counts
- Raise operational issues and track resolution with the 3PL teams.
- Monitor SLAs – especially dispatch cut-off adherence and delayed orders.
4. Listing Hygiene & Content Maintenance
- Regularly check marketplace listings for:
- Missing images
- Incorrect titles/descriptions
- Wrong bullet points
- Pricing errors
- Keyword relevance
- Monitor Buy Box % and pricing parity across channels.
- Coordinate with content/graphics team to improve listing quality.
5. Order Tracking & Issue Resolution
- Track daily orders and coordinate with warehouse team for smooth fulfilment.
- Resolve discrepancy cases such as:
- “Delivered but not received”
- “Wrong item received”
- “Incorrect listing fulfilment”
- Maintain tracker for errors and work with ops team to reduce repeat issu